Privacy Policy

1. Introduction

qonelax ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our wellness consultation services, in compliance with the General Data Protection Regulation (GDPR) and Hungarian data protection laws (Act CXII of 2011 on Informational Self-Determination and Freedom of Information).

2. Data Controller Information

The data controller for your personal information is qonelax Wellness Services. For data protection inquiries, you can contact us using the contact form on our website or reach out to the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) at their official channels if needed.

3. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when requesting consultation services:

• Contact information (name, email address, phone number)
• Wellness goals and health-related information you choose to share
• Communication preferences and consultation scheduling information
• Any additional information you provide during consultations

Automatically Collected Information

We may automatically collect certain technical information:

• Browser type and version
• Operating system
• IP address (anonymized when possible)
• Website usage patterns (through cookies, only with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
• Contract Performance (Article 6(1)(b)): To provide consultation services you've requested
• Legitimate Interests (Article 6(1)(f)): For website security and improvement of our services
• Legal Obligation (Article 6(1)(c)): To comply with applicable Hungarian and EU regulations

5. How We Use Your Information

We use your personal data for the following purposes:

• Providing wellness consultation services
• Scheduling and conducting consultation sessions
• Responding to your inquiries and requests
• Sending service-related communications
• Improving our services and website functionality
• Complying with legal obligations and regulations

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With trusted service providers who assist in delivering our services (under strict data processing agreements)
• To protect our legitimate business interests or the safety of our clients

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Consultation records are typically retained for three years after the last consultation, or as required by Hungarian professional standards and legal obligations. You may request earlier deletion of your data, subject to our legal retention requirements.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing based on consent

9. International Data Transfers

We primarily process data within the European Union. Any international transfers of personal data are conducted in compliance with GDPR requirements, including the use of appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

11. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy. You can manage your cookie preferences at any time through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

14. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Contact Information

For questions about this privacy policy or to exercise your data subject rights, please contact us through our website's contact form. If you are not satisfied with our response, you have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).